Refund Policy

At *Naaz Collection*, customer satisfaction is our top priority 💖
Please read our refund and exchange policy carefully before placing an order.

### ✅ Eligible for Refund / Exchange

* Damaged items
* Defective products
* Wrong item delivered

### ❌ Not Eligible

* Change of mind
* Used or washed products
* Sale / discounted items
* Products without original packaging

### 📌 Policy Conditions

* Requests must be made within *7 days of delivery*
* Item must be *unused, unworn, and in original condition*
* Proof (photos/videos) is required

### ⏳ Refund Processing Time

* Refunds are processed within *5–10 business days*
* Refunds will be issued to the *original payment method*
* Shipping charges are *non-refundable*

Naaz Collection reserves the right to accept or reject refund/exchange requests after review.

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